Refund Policy
We want you to be completely satisfied with your purchase.
Quick Summary
- •Refund eligibility varies by product (see product page for specific terms)
- •Contact support with your order details to request a refund
- •Refunds are processed within 5-10 business days
- •Subscription cancellations stop future billing; partial refunds may apply
Product-Specific Policies
Each product on our platform may have its own refund terms. When viewing a product, look for the refund policy badge which indicates:
Full refund within 30 days of purchase, no questions asked.
Full refund within 14 days of purchase.
Full refund within 7 days of purchase.
All sales are final. Usually applies to heavily discounted items.
How to Request a Refund
Contact Support
Email us at support@suantanamo.com with your order number and reason for the refund request.
Verification
We'll verify your purchase and check the refund eligibility based on the product's policy and purchase date.
Processing
If approved, refunds are processed to your original payment method within 5-10 business days. Your license key will be deactivated.
Subscription Refunds
For subscription purchases:
- You can cancel anytime through your account dashboard
- Cancellation stops future billing but doesn't automatically refund past payments
- Prorated refunds may be available depending on timing and circumstances
- Annual subscriptions may qualify for partial refunds within the first 30 days
Non-Refundable Items
The following are generally not eligible for refunds:
- Products marked "No Refunds" on their product page
- Items purchased on deep discount (e.g., holiday sales)
- Requests made outside the refund window
- License keys that have been activated and used extensively
Important Note
Requesting a refund in bad faith (e.g., using the software extensively then requesting a refund, or repeatedly purchasing and refunding) may result in future purchases being declined.
Questions?
If you have questions about our refund policy or a specific situation, please contact us. We're happy to help!